Privacy Notice
RemadeHQ
Operated by Sunshine Superior Services LLC
Contact: info@remadehq.com
Effective Date: [DATE]
Jurisdiction: United States
1. Introduction
RemadeHQ (“RemadeHQ,” “we,” “us,” or “our”) is a military-to-civilian transition consulting service operated by Sunshine Superior Services LLC, a Florida limited liability company.
We provide personalized transition planning, career development guidance, financial readiness assessments, education and benefits navigation, and related consulting services to military service members preparing to separate or retire from military service.
We recognize that members may share personal, financial, professional, military, and family-related information to receive our services. Protecting this information is an important part of our business operations.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through our website, enrollment procedures, consultations, assessments, communications, and associated services.
By providing information to RemadeHQ, you acknowledge the data practices described in this policy. Where consent is legally required, we will request it separately.
2. Information We Collect
RemadeHQ collects information reasonably necessary to evaluate each member's circumstances, develop an individualized transition strategy, and provide consulting services.
Depending on the services requested, information may include:
Personal Information: Full name, email address, telephone number, general location, contact preferences, and enrollment details.
Military Information: Branch of service, military occupational specialty, service history, rank, anticipated separation or retirement date, professional qualifications, and relevant transition-related experience.
Professional and Educational Information: Employment history, career objectives, certifications, educational achievements, professional interests, and employment preferences.
Financial and Benefits Information: General financial circumstances, budgeting considerations, anticipated income, financial goals, and information relevant to military or veteran benefits.
Personal Circumstances: Family considerations, geographic preferences, lifestyle objectives, and voluntarily disclosed health or wellness considerations relevant to transition planning.
Consulting Records: Intake questionnaires, consultation notes, assessments, transition plans, progress reports, member communications, and related documents.
Payment Information: Subscription enrollment details, billing history, transaction records, and limited payment information provided through our designated payment processors.
Website Information: Information such as IP addresses, browser types, device information, website activity, and cookies or similar technologies, depending on the tools enabled on our website.
We seek to collect only information relevant to delivering our services.
Members should not submit Social Security numbers, financial account passwords, classified military information, sensitive operational information, or complete financial account numbers unless RemadeHQ has expressly established a secure, necessary, and authorized procedure for collecting such information.
3. How We Use Your Information
RemadeHQ uses personal information for legitimate business and service-related purposes, including:
Evaluating member eligibility and processing enrollment.
Conducting personalized transition assessments.
Developing individualized transition strategies and action plans.
Providing consulting appointments, resources, and recommendations.
Identifying educational, employment, financial readiness, and veteran benefit opportunities.
Tracking member progress and maintaining consulting records.
Processing payments and administering membership billing.
Communicating about appointments, account updates, and service-related matters.
Improving our services, internal procedures, and member experience.
Maintaining operational security, resolving disputes, and complying with legal obligations.
We may also use contact information to provide updates about RemadeHQ services or offerings, subject to applicable marketing and consent requirements.
Members may opt out of promotional email communications by contacting info@remadehq.com. Essential billing, enrollment, and service communications may continue as necessary.
4. Artificial Intelligence and Technology-Assisted Services
RemadeHQ may use artificial intelligence, automated workflows, and internal technology systems to support its consulting methodology.
These tools may assist with organizing assessment information, identifying transition considerations, developing planning recommendations, and preparing draft member deliverables.
Artificial intelligence supports the consulting process but does not replace the professional judgment of a RemadeHQ consultant.
AI-generated assessments and recommendations are subject to human review before being presented as finalized consulting deliverables.
RemadeHQ seeks to minimize the personal information processed by automated systems and limit the use of sensitive information to what is reasonably necessary for the relevant service.
Personal information processed through AI-assisted workflows remains subject to this Privacy Policy and applicable data protection requirements.
RemadeHQ does not authorize the use of identifiable member case files to train publicly available, general-purpose AI models without appropriate authorization and disclosure.
5. Information Sharing and Disclosure
RemadeHQ does not sell member-submitted transition assessments, military service records, private consultation notes, or individualized transition plans.
We do not disclose confidential member information to unrelated third parties for their independent marketing purposes without appropriate authorization.
We may disclose personal information in the following circumstances:
Service Providers: To trusted providers supporting website hosting, payment processing, scheduling, customer relationship management, electronic communications, document management, and other operational functions.
Authorized Member Requests: To employers, educational institutions, benefit organizations, or other third parties when a member specifically requests or authorizes our assistance with providing information to those parties.
Legal Requirements: When disclosure is required by applicable law, valid legal process, or a lawful government request, or is reasonably necessary to protect rights, safety, and security.
Business Transactions: In connection with a legitimate merger, acquisition, restructuring, or transfer of business assets, subject to applicable confidentiality and legal protections.
RemadeHQ is an independent consulting service. Enrollment does not authorize unrestricted disclosure of member information to military commands, government agencies, employers, or other organizations.
6. Data Security and Confidentiality
RemadeHQ takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
Our data protection practices are intended to include appropriate access restrictions, secure information handling, confidentiality procedures, and safeguards for electronic records.
Access to member information is limited according to legitimate business and service-delivery needs.
Third-party service providers may maintain additional security measures under their respective systems and agreements.
Although RemadeHQ seeks to protect information using reasonable safeguards, no electronic transmission, storage system, or cybersecurity measure can guarantee absolute security.
Members are encouraged to use secure communication methods and avoid submitting unnecessary sensitive information.
7. Payment Processing
RemadeHQ offers consulting services through a monthly enrollment payment structure.
Payments may be processed through an authorized third-party payment provider.
Payment processors may collect, process, and store payment credentials under their own privacy policies and security procedures.
RemadeHQ may maintain billing-related records, including payment amounts, transaction dates, payment status, and subscription details, as necessary to manage enrollment and business operations.
Payment authorization, cancellation rights, processing fees, applicable charges, and refund conditions are governed by the separate RemadeHQ Customer Agreement and applicable law.
8. Data Retention
RemadeHQ retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide requested services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary depending on the nature of the information, the member relationship, operational requirements, and applicable law.
When information is no longer reasonably necessary, RemadeHQ will take appropriate steps to delete, securely dispose of, or de-identify the information.
Cancellation of enrollment does not necessarily result in immediate deletion of all records, particularly where retention is required for legitimate business, accounting, security, or legal purposes.
9. Member Privacy Rights
Depending on applicable state law, members may have rights regarding their personal information.
These rights may include requesting access to personal information, correcting inaccurate records, requesting deletion, or obtaining information about how their data is used or disclosed.
Members may submit privacy-related requests by contacting:
RemadeHQ may take reasonable steps to verify the identity of a person submitting a privacy request before disclosing, modifying, or deleting information.
Requests will be reviewed and addressed in accordance with applicable law. Certain information may be retained when necessary to satisfy legal obligations, maintain legitimate business records, protect security, or resolve disputes.
Where applicable law provides additional privacy rights, such as the right to opt out of certain data sharing or to appeal a privacy-request decision, RemadeHQ will provide those rights as required.
10. Cookies and Website Analytics
The RemadeHQ website may use cookies or similar technologies to support website functionality, improve navigation, measure performance, and understand how visitors interact with our website.
Certain services may be provided through third-party website platforms or analytics providers.
Visitors may be able to manage cookies through browser settings or applicable website privacy controls.
Where required by applicable law, RemadeHQ will provide additional notices or choices concerning nonessential tracking technologies, targeted advertising, and recognized opt-out preference signals.
Disabling certain cookies may affect website functionality.
11. Third-Party Websites and Resources
RemadeHQ may provide links to external websites, educational institutions, employment platforms, military transition resources, government benefit programs, and other independent organizations.
These external resources operate under their own privacy policies and information security practices.
RemadeHQ is not responsible for the independent privacy practices, website content, or security procedures of unaffiliated third parties.
Members are encouraged to review the privacy policies of external organizations before submitting personal information.
12. Communications and Consultations
RemadeHQ may communicate with members through email, telephone, scheduled consultations, or authorized digital communication platforms.
These communications may include appointment reminders, enrollment updates, consulting correspondence, account notifications, and service-related information.
Consultation notes and member communications may be maintained as part of the member's service record.
Consultations will not be audio- or video-recorded without appropriate notice and consent where required by applicable law.
Members should contact info@remadehq.com to address communication preferences or privacy concerns.
13. Children’s Privacy
RemadeHQ's services are intended primarily for adults preparing for military separation, retirement, or civilian career transition.
Our website and services are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 without legally required authorization.
If we become aware that such information was collected inappropriately, we will take appropriate steps to address its retention or deletion.
14. State Privacy Laws
RemadeHQ is operated by a Florida limited liability company and may provide consulting services to eligible members residing throughout the United States.
Our collection, use, and processing of personal information are subject to applicable federal and state privacy requirements.
Residents of certain states may be entitled to additional privacy disclosures, rights, or protections under laws applicable to RemadeHQ.
We will honor legally applicable privacy requests and obligations regardless of the member's state of residence.
Information may be processed or stored outside a member's state of residence, depending on the location of RemadeHQ's operations and authorized service providers.
15. Changes to This Privacy Policy
RemadeHQ reserves the right to update this Privacy Policy to reflect changes in our services, business operations, technology, legal obligations, or information-handling practices.
Updates will be posted on our website with a revised effective date.
When required by law, we will provide additional notice or obtain consent before implementing material changes to the handling of personal information.
16. Contact Information
For questions regarding this Privacy Policy, personal information, or privacy-related requests, please contact:
RemadeHQ
Operated by Sunshine Superior Services LLC
Florida, United States
Email: info@remadehq.com
Website: www.remadehq.com
Business Mailing Address:
Sunshine Superior Services LLC
6625 Argyle Forest Blvd
Ste 4 #1041
Jacksonville, FL 32244
United States